Politique de garantie

Ⅰ. Que couvre notre garantie ?

Tous les produits sont couverts par une garantie de 365 jours à compter de la date d'achat. La période de garantie commence à la date d'achat indiquée sur la preuve d'achat et expire après 365 jours.
ANNAPRO se consacre à fournir des produits de qualité qui peuvent protéger votre équipement numérique. Chaque produit est testé en termes de qualité.
Tout produit qui s'avère défectueux en termes de matériau ou de fabrication sera réparé, échangé ou remboursé à la discrétion d'ANNAPRO.

Ⅱ. Qu'est-ce que notre garantie ne couvre pas ?

  1. Usures d'usage à prévoir au cours de la possession.
  2. Modifications ou pièces jointes au produit qui ne sont pas approuvées par ANNAPRO.
  3. Produits qui n'ont pas été installés, utilisés ou entretenus conformément aux instructions et aux avertissements du produit.
  4. Mauvais usage, abus et dommages intentionnels au produit par des humains.
  5. La matière ou le revêtement se décolore, se décolle, perd sa texture, etc. après une période d'utilisation.
  6. Dommages infligés au produit.
  7. Les accessoires sont garantis un an.
  8. Veuillez noter qu'ANNAPRO ne garantit pas la solidité des couleurs ou la correspondance des couleurs, des grains ou des textures des matériaux de revêtement.

Ⅲ. Comment bénéficier de notre service de garantie ?

Pour obtenir un service au titre de cette garantie, vous pouvez vous connecter à votre compte et cliquer sur le bouton « Après-vente » sous votre commande. Remplissez ensuite le formulaire pour nous donner les détails et attendez. Vous recevrez une notification par e-mail après approbation. Vous pouvez également contacter notre équipe de garantie directement via warranty@annapro.com for pour toute aide supplémentaire.
  1. Veuillez préparer les informations détaillées de votre commande pour que le service de garantie puisse commencer votre réclamation. Il vous sera demandé d'envoyer des photos ou des vidéos de la complication que vous rencontrez pour permettre à notre service de garantie de vous aider davantage.
  2. Si vous avez acheté votre produit auprès d'un fournisseur tiers agréé, vous devrez fournir une copie de votre reçu. Les fournisseurs tiers agréés peuvent appliquer leurs propres politiques qui peuvent modifier la durée de la garantie du produit acheté. Si un produit est acheté auprès d'un fournisseur tiers agréé, la garantie sur le produit comprendra les politiques proposées par le vendeur du produit. ANNAPRO ne peut pas prolonger ou modifier la garantie qui accompagne votre achat auprès d'un fournisseur tiers agréé. Veuillez prévoir 2 à 4 semaines pour que votre demande de garantie soit traitée, approuvée et expédiée.
  3. Si le stock de la pièce nécessaire n'est pas disponible, votre pièce de remplacement sera expédiée une fois le stock réapprovisionné. Veuillez noter que les expéditions peuvent prendre de 4 à 8 semaines pour arriver à notre entrepôt. Certains accessoires sont disponibles à l'achat. Si votre produit a été endommagé à l'arrivée, veuillez contacter warranty@annapro.com with dans les 7 jours suivant la réception de votre produit.
  4. Les heures d'ouverture de la garantie sont du lundi au vendredi, de 8 h 30 à 17 h 00 (heure de l'Est), et fermées le samedi, le dimanche et les heures légales.

Ⅳ. Comment prolonger notre garantie gratuitement ?

  1. Partagez et publiez du contenu sur les produits ANNAPRO sur vos réseaux sociaux ou flux tels que Facebook, YouTube, TikTok, Instagram, Twitter, Reddit, etc., avec #ANNAPRO. Assurez-vous que votre mise à jour de statut est visible au public.
  2. Ensuite, connectez-vous à votre compte personnel et cliquez sur le bouton « Extension de garantie » sous votre commande. Remplissez les informations de votre commande et l'URL de la publication sociale.
  3. Vous recevrez un e-mail après approbation.
Vous devez demander une extension de garantie gratuite dans les 30 jours (à compter de la date d'expédition de votre commande initiale).

Ⅴ. Avis aux acheteurs pour un usage domestique ou personnel

  1. La loi fédérale n'autorise pas l'exclusion de certaines garanties implicites pour les produits de consommation. Par conséquent, si vous achetez ce produit pour un usage domestique ou personnel, l'exclusion des garanties implicites mentionnées dans le paragraphe ci-dessus ne s'applique pas à vous.
  2. Certains États n'autorisent pas l'exclusion ou la limitation des dommages accessoires ou consécutifs. Par conséquent, la limitation ou l'exclusion ci-dessus peut ne pas s'appliquer à vous. Cette garantie vous confère des droits légaux spécifiques, et vous pouvez également bénéficier d'autres droits qui varient d'un État à l'autre.

Ⅵ. Avis final

  1. ANNAPRO ne propose pas d'échanges pour nos produits. Vous pouvez simplement retourner votre produit et le racheter.
  2. Si votre produit n'est plus sous garantie et que ses pièces sont endommagées, vous devez en acheter de nouvelles.
  3. Dans la mesure permise par la loi, ANNAPRO n'offre aucune autre garantie, expresse ou implicite, y compris toute garantie de qualité marchande ou d'adéquation à un usage particulier. ANNAPRO ne sera pas responsable de tout dommage consécutif ou accidentel.
  4. La loi fédérale n'autorise pas l'exclusion de certaines garanties implicites pour les produits de consommation. Par conséquent, si vous achetez ce produit pour un usage domestique ou personnel, l'exclusion des garanties implicites mentionnées dans le paragraphe ci-dessus ne s'applique pas à vous.
  5. Certains États n'autorisent pas l'exclusion ou la limitation des dommages accessoires ou consécutifs. Par conséquent, la limitation ou l'exclusion ci-dessus peut ne pas s'appliquer à vous. Cette garantie vous confère des droits légaux spécifiques, et vous pouvez également bénéficier d'autres droits qui varient d'un État à l'autre.
DANS LA MESURE AUTORISÉE PAR LA LOI, ANNAPRO N'OFFRE AUCUNE AUTRE GARANTIE, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE DE QUALITÉ MARCHANDE OU D'ADAPTATION À UN USAGE PARTICULIER. ANNAPRO NE SERA PAS RESPONSABLE DES DOMMAGES CONSÉCUTIFS OU ACCESSOIRES.

Ⅰ. Que couvre notre garantie ?

Tous les produits sont couverts par une garantie de 365 jours à compter de la date d'achat. La période de garantie commence à la date d'achat indiquée sur la preuve d'achat et expire après 365 jours.
ANNAPRO se consacre à fournir des produits de qualité qui peuvent protéger votre équipement numérique. Chaque produit est testé en termes de qualité.
Tout produit qui s'avère défectueux en termes de matériau ou de fabrication sera réparé, échangé ou remboursé à la discrétion d'ANNAPRO.

Ⅱ. Qu'est-ce que notre garantie ne couvre pas ?

  1. Usures normales à prévoir au cours de la possession.
  2. Modifications ou pièces jointes au produit qui ne sont pas approuvées par ANNAPRO.
  3. Produits qui n'ont pas été installés, utilisés ou entretenus conformément aux instructions et aux avertissements du produit.
  4. Mauvaise utilisation, abus et dommages intentionnels au produit par des humains.
  5. Le matériau ou le revêtement se décolore, se décolle, perd sa texture, etc. après une période d'utilisation.
  6. Dommages infligés au produit.
  7. Les accessoires bénéficient d'une garantie d'un an.
  8. Veuillez noter qu'ANNAPRO ne garantit pas la solidité des couleurs ou la correspondance des couleurs, des grains ou des textures des matériaux de revêtement.

Ⅲ. Comment bénéficier de notre service de garantie ?

Pour obtenir un service au titre de cette garantie, vous pouvez vous connecter à votre compte et cliquer sur le bouton « Après-vente » sous votre commande. Remplissez ensuite le formulaire pour nous donner les détails et attendez. Vous recevrez une notification par e-mail après approbation. Vous pouvez également contacter notre équipe de garantie directement via warranty@annapro.com for pour toute aide supplémentaire.
  1. Veuillez préparer les informations détaillées de votre commande pour que le service de garantie puisse commencer votre réclamation. Il vous sera demandé d'envoyer des photos ou des vidéos de la complication que vous rencontrez pour permettre à notre service de garantie de vous aider davantage.
  2. Si vous avez acheté votre produit auprès d'un fournisseur tiers agréé, vous devrez fournir une copie de votre reçu. Les fournisseurs tiers agréés peuvent appliquer leurs propres politiques qui peuvent modifier la durée de la garantie du produit acheté. Si un produit est acheté auprès d'un fournisseur tiers agréé, la garantie sur le produit comprendra les politiques proposées par le vendeur du produit. ANNAPRO ne peut pas prolonger ou modifier la garantie qui accompagne votre achat auprès d'un fournisseur tiers agréé. Veuillez prévoir 2 à 4 semaines pour que votre demande de garantie soit traitée, approuvée et expédiée.
  3. Si le stock de la pièce nécessaire n'est pas disponible, votre pièce de remplacement sera expédiée une fois le stock réapprovisionné. Veuillez noter que les expéditions peuvent prendre de 4 à 8 semaines pour arriver à notre entrepôt. Certains accessoires sont disponibles à l'achat. Si votre produit a été endommagé à l'arrivée, veuillez contacter warranty@annapro.com withdans les 7 jours suivant la réception de votre produit.
  4. Les heures d'ouverture de la garantie sont du lundi au vendredi, de 8h30 à 17h00 (heure de l'Est), et fermées le samedi, le dimanche et les heures légales.

Ⅳ. Comment prolonger notre garantie gratuitement ?

  1. Partagez et publiez du contenu sur les produits ANNAPRO sur vos réseaux sociaux ou flux tels que Facebook, YouTube, TikTok, Instagram, Twitter, Reddit, etc., avec #ANNAPRO. Assurez-vous que votre mise à jour de statut est visible par le public.
  2. Ensuite, connectez-vous à votre compte personnel et cliquez sur le bouton « Extension de garantie » sous votre commande. Remplissez les informations de votre commande et l'URL de la publication sociale.
  3. Vous recevrez un e-mail après approbation.
Vous devez demander une extension de garantie gratuite dans les 30 jours (à compter de la date d'expédition de votre commande initiale).

Ⅴ.Avis aux acheteurs pour un usage domestique ou personnel

  1. La loi fédérale nene permet pas l'exclusion de certaines garanties implicites pour les produits de consommation. Par conséquent, si vous achetez ce produit pour un usage domestique ou personnel, l'exclusion des garanties implicites mentionnées dans le paragraphe ci-dessus ne s'applique pas à vous.
  2. Certains États n'autorisent pas l'exclusion ou la limitation des dommages accessoires ou consécutifs. Par conséquent, la limitation ou l'exclusion ci-dessus peut ne pas s'appliquer à vous. Cette garantie vous confère des droits légaux spécifiques, et vous pouvez également bénéficier d'autres droits qui varient d'un État à l'autre.

Ⅵ. Avis final

  1. ANNAPRO ne propose pas d'échanges pour nos produits. Vous pouvez simplement retourner votre produit et le racheter.
  2. Si votre produit n'est plus sous garantie et que ses pièces sont endommagées, vous devez en acheter de nouvelles.
  3. Dans la mesure permise par la loi, ANNAPRO n'offre aucune autre garantie, expresse ou implicite, y compris toute garantie de qualité marchande ou d'adéquation à un usage particulier. ANNAPRO ne sera pas responsable des dommages consécutifs ou accessoires.
  4. La loi fédérale n'autorise pas l'exclusion de certaines garanties implicites pour les produits de consommation. Par conséquent, si vous achetez ce produit pour un usage domestique ou personnel, l'exclusion des garanties implicites mentionnées dans le paragraphe ci-dessus ne s'applique pas à vous.
  5. Certains États n'autorisent pas l'exclusion ou la limitation des dommages accessoires ou consécutifs. Par conséquent, la limitation ou l'exclusion ci-dessus peut ne pas s'appliquer à vous. Cette garantie vous confère des droits légaux spécifiques, et vous pouvez également bénéficier d'autres droits qui varient d'un État à l'autre.
DANS LA MESURE AUTORISÉE PAR LA LOI, ANNAPRO N'OFFRE AUCUNE AUTRE GARANTIE, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE DE QUALITÉ MARCHANDE OU D'ADAPTATION À UN USAGE PARTICULIER. ANNAPRO NE SERA PAS RESPONSABLE DES DOMMAGES CONSÉCUTIFS OU ACCESSOIRES.

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