Póliza de garantía

Ⅰ. ¿Qué cubre nuestra garantía?

Todos los productos están cubiertos por una garantía 365 días a partir de la fecha de compra. El período de garantía comienza en la fecha de compra indicada en el comprobante de compra y vence después de 365 días.
ANNAPRO se dedica a proporcionar productos de calidad que puedan proteger su equipo digital. Cada producto es sometido a pruebas de calidad.
Cualquier producto que resulte defectuoso en material o mano de obra será reparado, cambiado o reembolsado a discreción de ANNAPRO.

Ⅱ. ¿Qué no cubre nuestra garantía?

  1. Desgaste natural, que es de esperar durante el transcurso de la propiedad.
  2. Modificaciones o aditamentos al producto que no estén aprobados por ANNAPRO.
  3. Productos que no fueron instalados, utilizados o mantenidos de acuerdo con las instrucciones y advertencias del producto.
  4. Mal uso, abuso y daño intencional al producto por parte de humanos.
  5. El material o tapizado se decolora, se pela, pierde su textura, etc. después de un período de uso.
  6. Daño causado al producto.
  7. Los accesorios tienen una garantía de un año.
  8. Tenga en cuenta que ANNAPRO no garantiza la solidez del color ni la combinación de colores, vetas o texturas de los materiales de recubrimiento.

Ⅲ. ¿Cómo obtener nuestro servicio de garantía?

Para obtener servicio bajo esta garantía, puede iniciar sesión en su cuenta y hacer clic en el botón "Posventa" debajo de su pedido. Luego rellena el formulario para contarnos los detalles y espera. Recibirá una notificación por correo electrónico después de la aprobación. O puede comunicarse con nuestro equipo de garantía directamente a través de warranty@annapro.com for para obtener más ayuda.
  1. Tenga lista la información detallada de su pedido para que el Departamento de Garantía comience su reclamo. Se le pedirá que envíe fotos o videos de la complicación que está experimentando para permitir que nuestro Departamento de Garantía lo ayude aún más.
  2. Si compró su producto a través de un proveedor externo autorizado, deberá proporcionar una copia de su recibo. Los proveedores externos con licencia pueden tener sus propias políticas que pueden alterar la duración de la garantía del producto adquirido. Si un producto se compra a través de un proveedor externo autorizado, la garantía del producto consistirá en las políticas ofrecidas por el vendedor del producto. ANNAPRO no puede extender ni alterar la garantía que vendría con su compra a través de un proveedor externo autorizado. Espere de 2 a 4 semanas para que se procese, apruebe y envíe su reclamo de garantía.
  3. Si el inventario de la pieza necesaria no está disponible, su reemplazo se enviará una vez que se reponga el inventario. Tenga en cuenta que los envíos pueden tardar entre 4 y 8 semanas en llegar a nuestro almacén. Algunos accesorios están disponibles para ser comprados. Si su producto se dañó al llegar, comuníquese con warranty@annapro.com with dentro de los 7 días posteriores a la recepción de su producto.
  4. El horario de atención de la garantía es de lunes a viernes, de 8:30 a. m. a 5:00 p. m., hora del Este, y está cerrado los sábados y domingos y es legal.

Ⅳ. ¿Cómo extender nuestra garantía de forma gratuita?

  1. Comparta y publique contenido sobre los productos ANNAPRO en sus redes sociales o transmisiones como Facebook, YouTube, TikTok, Instagram, Twitter, Reddit, etc., con #ANNAPRO. Asegúrese de que su actualización de estado sea visible para el público.
  2. Luego, inicie sesión en su cuenta de centro personal y haga clic en el botón "Garantía extendida" debajo de su pedido. Complete la información de su pedido y la URL de la publicación social.
  3. Recibirá un correo electrónico después de la aprobación.
Debe solicitar una garantía extendida de forma gratuita dentro de los 30 días (a partir de la fecha de envío de su pedido original).

Ⅴ. Aviso a compradores para uso doméstico o personal

  1. La ley federal no permite la exclusión de ciertas garantías implícitas para productos de consumo. Por lo tanto, si compra este producto para uso doméstico o personal, la exclusión de garantías implícitas indicada en el párrafo anterior no se aplica a usted.
  2. Algunos estados no permiten la exclusión o limitación de daños incidentales o consecuentes, por lo que es posible que la limitación o exclusión anterior no se aplique a usted. Esta garantía le otorga derechos legales específicos y es posible que también tenga otros derechos que varían de un estado a otro.

Ⅵ. Aviso final

  1. ANNAPRO no ofrece cambios por nuestros productos. Simplemente puede devolver su producto y volver a comprarlo.
  2. Si su producto está fuera de garantía y sus piezas están dañadas, deberá comprar otras nuevas.
  3. En la medida permitida por la ley, ANNAPRO no ofrece ninguna otra garantía, ya sea expresa o implícita, incluida cualquier garantía de comerciabilidad o idoneidad para un propósito particular. ANNAPRO no será responsable de ningún daño consecuente o incidental.
  4. La ley federal no permite la exclusión de ciertas garantías implícitas para productos de consumo. Por lo tanto, si compra este producto para uso doméstico o personal, la exclusión de garantías implícitas indicada en el párrafo anterior no se aplica a usted.
  5. Algunos estados no permiten la exclusión o limitación de daños incidentales o consecuentes, por lo que es posible que la limitación o exclusión anterior no se aplique a usted. Esta garantía le otorga derechos legales específicos y es posible que también tenga otros derechos que varían de un estado a otro.
EN LA MEDIDA EN QUE LO PERMITA LA LEY, ANNAPRO NO OFRECE NINGUNA OTRA GARANTÍA, YA SEA EXPRESA O IMPLÍCITA, INCLUYENDO CUALQUIER GARANTÍA DE COMERCIABILIDAD O IDONEIDAD PARA UN PROPÓSITO PARTICULAR. ANNAPRO NO SERÁ RESPONSABLE DE NINGÚN DAÑO CONSECUENTE O INCIDENTAL.

Ⅰ. ¿Qué cubre nuestra garantía?

Todos los productos están cubiertos por una garantía 365 días a partir de la fecha de compra. El período de garantía comienza en la fecha de compra indicada en el comprobante de compra y vence después de 365 días.
ANNAPRO se dedica a proporcionar productos de calidad que puedan proteger su equipo digital. Cada producto es sometido a pruebas de calidad.
Cualquier producto que resulte defectuoso en material o mano de obra será reparado, cambiado o reembolsado a discreción de ANNAPRO.

Ⅱ. ¿Qué no cubre nuestra garantía?

  1. Desgaste natural, que es de esperar durante el transcurso de la propiedad.
  2. Modificaciones o aditamentos al producto que no están aprobados por ANNAPRO.
  3. Productos que no fueron instalados, utilizados o mantenidos de acuerdo con las instrucciones y advertencias del producto.
  4. Mal uso, abuso y daño intencional al producto por parte de humanos.
  5. El material o tapizado se desvanece, se pela, pierde su textura, etc. después de un período de uso.
  6. Daño infligido al producto.
  7. Los accesorios tienen una garantía de un año.
  8. Tenga en cuenta que ANNAPRO no garantiza la solidez del color ni la combinación de colores, vetas o texturas de los materiales de recubrimiento.

Ⅲ. ¿Cómo obtener nuestro servicio de garantía?

Para obtener servicio bajo esta garantía, puede iniciar sesión en su cuenta y hacer clic en el botón "Posventa" debajo de su pedido. Luego rellena el formulario para contarnos los detalles y espera. Recibirá una notificación por correo electrónico después de la aprobación. O puede comunicarse con nuestro equipo de garantía directamente a través de warranty@annapro.com for para obtener más ayuda.
  1. Tenga lista la información detallada de su pedido para que el Departamento de Garantía comience su reclamo. Se le pedirá que envíe fotos o videos de la complicación que está experimentando para permitir que nuestro Departamento de Garantía lo ayude aún más.
  2. Si compró su producto a través de un proveedor externo autorizado, deberá proporcionar una copia de su recibo. Los proveedores externos con licencia pueden tener sus propias políticas que pueden alterar la duración de la garantía del producto adquirido. Si un producto se compra a través de un proveedor externo autorizado, la garantía del producto consistirá en las políticas ofrecidas por el vendedor del producto. ANNAPRO no puede extender ni alterar la garantía que vendría con su compra a través de un proveedor externo autorizado. Espere entre 2 y 4 semanas para que se procese, apruebe y envíe su reclamo de garantía.
  3. Si el inventario de la pieza necesaria no está disponible, su reemplazo se enviará una vez que se reponga el inventario. Tenga en cuenta que los envíos pueden tardar entre 4 y 8 semanas en llegar a nuestro almacén. Algunos accesorios están disponibles para ser comprados. Si su producto se dañó al llegar, comuníquese con warranty@annapro.com withdentro de los 7 días posteriores a la recepción de su producto.
  4. El horario de atención de la garantía es de lunes a viernes, de 8:30 a. m. a 5:00 p. m., hora del Este, y está cerrado los sábados, domingos y en condiciones legales.

Ⅳ. ¿Cómo extender nuestra garantía de forma gratuita?

  1. Comparta y publique contenido sobre los productos ANNAPRO en sus redes sociales o transmisiones como Facebook, YouTube, TikTok, Instagram, Twitter, Reddit, etc., con #ANNAPRO. Asegúrese de que su actualización de estado sea visible para el público.
  2. Luego, inicie sesión en su cuenta de centro personal y haga clic en el botón "Garantía extendida" debajo de su pedido. Complete la información de su pedido y la URL de la publicación social.
  3. Recibirá un correo electrónico después de la aprobación.
Debe solicitar una garantía extendida de forma gratuita dentro de los 30 días (a partir de la fecha de envío de su pedido original).

Ⅴ.Aviso a compradores para uso doméstico o personal

  1. La ley federal not permitir la exclusión de ciertas garantías implícitas para productos de consumo. Por lo tanto, si compra este producto para uso doméstico o personal, la exclusión de garantías implícitas indicada en el párrafo anterior no se aplica a usted.
  2. Algunos estados no permiten la exclusión o limitación de daños incidentales o consecuentes, por lo que es posible que la limitación o exclusión anterior no se aplique a usted. Esta garantía le otorga derechos legales específicos y es posible que también tenga otros derechos que varían de un estado a otro.

Ⅵ. Aviso final

  1. ANNAPRO no ofrece cambios por nuestros productos. Simplemente puede devolver su producto y volver a comprarlo.
  2. Si su producto está fuera de garantía y sus piezas están dañadas, deberá comprar piezas nuevas.
  3. En la medida permitida por la ley, ANNAPRO no ofrece ninguna otra garantía, ya sea expresa o implícita, incluida cualquier garantía de comerciabilidad o idoneidad para un propósito particular. ANNAPRO no será responsable de ningún daño consecuente o incidental.
  4. La ley federal no permite la exclusión de ciertas garantías implícitas para productos de consumo. Por lo tanto, si compra este producto para uso doméstico o personal, la exclusión de garantías implícitas indicada en el párrafo anterior no se aplica a usted.
  5. Algunos estados no permiten la exclusión o limitación de daños incidentales o consecuentes, por lo que es posible que la limitación o exclusión anterior no se aplique a usted. Esta garantía le otorga derechos legales específicos y es posible que también tenga otros derechos que varían de un estado a otro.
EN LA MEDIDA EN QUE LO PERMITA LA LEY, ANNAPRO NO OFRECE NINGUNA OTRA GARANTÍA, YA SEA EXPRESA O IMPLÍCITA, INCLUYENDO CUALQUIER GARANTÍA DE COMERCIABILIDAD O IDONEIDAD PARA UN PROPÓSITO PARTICULAR. ANNAPRO NO SERÁ RESPONSABLE DE NINGÚN DAÑO CONSECUENTE O INCIDENTAL.

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