Warranty Policy

Ⅰ. What our warranty covers?

All products are covered by a 365-days warranty from the date of purchase. The warranty period begins on the date of purchase indicated on the proof of purchase and expires after 365 days.
ANNAPRO is dedicated to providing quality products which can protect your digital gear. Every product is quality tested.
Any product that proves to be defective in material or workmanship will be repaired, exchanged or refunded at ANNAPRO's discretion.

Ⅱ. What our warranty does not cover?

  1. Wear and tear, which is to be expected over the course of ownership.
  2. Modifications or attachments to the product that are not approved by ANNAPRO.
  3. Products that were not installed, used, or maintained in accordance with product instructions and warnings.
  4. Misuse, abuse, and intentional damage to the product by humans.
  5. The material or upholstery fades, peels, loses its texture, etc. after a period of use.
  6. Damage inflicted against the product.
  7. Accessories have a one-year warranty.
  8. Please note ANNAPRO does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.

Ⅲ. How to get our warranty service?

To obtain service under this warranty, you can log in to your account and click the button “After-Sales” under your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval. Or you can contact our warranty team directly through warranty@annapro.com for any further help.
  1. Please have your detailed order information ready for the Warranty Department to begin your claim. You will be required to send photos or videos of the complication you are experiencing to allow our Warranty Department to further assist you.
  2. If you purchased your product through a licensed 3rd party vendor, you will need to supply a copy of your receipt. Licensed 3rd party vendors can carry their own policies which can alter the length of the warranty for the product purchased will extend to. If a product is purchased through a licensed 3rd party vendor, the warranty on the product will consist of the policies offered by the seller of the product. ANNAPRO cannot extend or alter the warranty that would come with your purchase through a Licensed 3rd party vendor. Please allow 2-4 weeks for your warranty claim to be processed, approved, and shipped.
  3. If inventory for the needed part is unavailable, your replacement will ship once the inventory is replenished. Please note that shipments can take 4-8 weeks to arrive at our warehouse. Some accessories are available to be purchased. If your product was damaged upon arrival please reach out to warranty@annapro.com within 7 days of receiving your product.
  4. Warranty hours of operation are Monday-Friday 8:30 am to 5:00 pm EST, and closed on Saturday, Sunday, and legal.

Ⅳ. How to extend our warranty for free?

  1. Share and post the content about ANNAPRO products on your social media or stream such as Facebook, YouTube, TikTok, Instagram, Twitter, Reddit, etc, with #ANNAPRO. Make sure your status update is visible to the public.
  2. Then, log in to your personal center Account, and click the button “Extended Warranty” under your order. Fill in your order information and the social post URL.
  3. You will receive an email after approval.
You must apply for an extended warranty for free within 30 days (from the date your original order was shipped).

Ⅴ. Notice to purchasers for home or personal use

  1. Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you.
  2. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Ⅵ. Final Notice

  1. ANNAPRO does not offer exchanges for our products. You can simply return your product and repurchase it.
  2. If your product is out of warranty and its parts are damaged, you need to purchase new ones.
  3. To the extent allowed by law, ANNAPRO makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. ANNAPRO will not be liable for any consequential or incidental damages.
  4. Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you.
  5. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
TO THE EXTENT ALLOWED BY LAW, ANNAPRO MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANNAPRO WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.